What countries do we ship to? We ship to dogs worldwide. 

How long does it take to ship?  Orders are processed and typically ship 1 - 2 business days after they are placed. We don’t ship on non-business days or holidays. After a holiday weekend, sale, or a new product launch, our team may need a couple extra days to catch up on packing.

USPS Shipping Timeframes: Please allow up to 7 business days for orders in the US. For international orders allow between 7-21 business days. Customs times may vary in your country. If you don't receive your order within 21 days please email us at bark@outbackhound.com

Do we offer wholesale opportunities? Yes, absolutely! We cater to small MOQs and love supporting independent retailers. If you are interested in wholesale opportunities, please see our "Become A Retailer" page located on our main menu or you can email us at bark@outbackhound.com.

Do we offer a warranty? We stand behind the quality of our gear with a Lifetime Warranty for products used as intended. This warranty covers manufacturing defects and product failures resulting from those defects.

Please review the conditions below before submitting a warranty claim.

Warranty Information:

What’s Covered

• Manufacturing defects
• Product failures caused by manufacturing defects

What’s Not Covered

Our Lifetime Warranty does not cover:

• Damage caused by chewing, accidents, improper care, improper cleaning, improper storage, or product modifications
• Damage resulting from misuse or unsupervised use
• Normal wear and tear from regular use
• Use outside of intended purposes. All products are designed specifically for dog walking and supervised use only.
• Tie-out use. Our products are not designed or intended for tie-out purposes, and any resulting damage is not covered.
• Products purchased from unauthorized sellers or aftermarket sources, including eBay, Facebook Marketplace, Craigslist, or other private sellers
• Improper fit. Every pup is different, so if your gear doesn’t fit properly, please initiate a return within 30 days of delivery. Items must be in new condition.

How to Submit a Claim

To begin a warranty claim, please email photos and a detailed description of the issue, order number and purchase date to Bark@outbackhound.com.

Our customer service team will review your request and respond within 2–3 business days.