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Our Policies


Refund Policy

Refunds will be given to customers with faulty/ defective products. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds

If you haven’t received your refund, check with your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at bark@outbackhound.com

Sale items

No refunds or exchanges given for sale items. All sales are final. 

Exchanges

We only exchange items if they include manufacturing defects or arrive damaged. If you need to exchange it for the same item, send us an email within 10 days of delivery at bark@outbackhound.com with a photo of the damaged/ defective item.

Return Policy                                                                                                             

Unfortunately, we do not accept returns. 

Return Shipping

To return your product, please email bark@outbackhound.com for a shipping label.

You will be responsible for paying shipping costs associated with the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, the time it may take for your exchanged product to reach you, will vary.

Privacy Policy 

Your information is yours and we have great respect for it. The data we do collect is handled securely with your right to privacy in mind. We use your information internally to give you the best experience we can. If we have to, we share as little information as necessary when using outside service providers to help run our sales platform. We won't sell your information to advertisers or any other third parties as we hate spam just as much as you! 

Legal and Intellectual Property                                                                      

Outback Hound is trademarked and licensed to Outback Supply LLC, a Texas corporation, in the United States of America and other countries on exclusive license to Outback Supply LLC. The Outback Hound brand may not be used or reproduced without our explicit written consent. Additionally, any intellectual property or legalities excluded from above does not constitute a waiver of Outback Supply's rights.


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